Returns, Guarantee & Warranty
Every order is covered by our 30-Day Sensitive Ears Guarantee, which allows returns for any reason within 30 days of delivery.
Manufacturing faults are covered by our 12-Month Warranty.
See our Returns Policy for how to start a return.
Shipping Policy
We only ship within Australia.
Estimated delivery timeframes Australia wide are 3 to 7 days for Australia Post Parcel Post with tracking. Express post generally arrives in 1 to 3 days. Please refer to the Australia Post website for your area.
While we aim to ship as quickly as possible, please allow up to 3 business days for us to dispatch your order.
Please ensure you enter your shipping address correctly as once your order has been dispatched we cannot alter the address and do not accept any liability for incorrect addresses. If there is an error in the address details you have supplied, please email info@twelvemiledesigns.com as soon as possible and we will attempt to amend it.
Payment
We accept payment by credit/debit card and PayPal.
All prices are listed in Australian dollars (AUD).
Privacy
We collect the personal information needed to process and deliver your order. This includes your name, contact details, shipping address, and payment details (handled securely by our payment providers; we don’t store your card details ourselves).
We don’t sell your personal information to third parties.
We use a small number of analytics and adverting tools to understand how customers use our site and to show relevant ads. These include Google Analytics, Meta (FaceBook/Instagram), and Microsoft Advertising.
We keep order records (name, email, billing and shipping addresses) for 5 years as required for tax and accounting purposes.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail to info@twelvemiledesigns.com, or complete the Contact Us form.
